Build traceable AI customer support

Cited answers, audit-ready, acceptance-ready — turn public support knowledge into a governed capability.

AI 智能客服

線上服務中

Public-only | Public information support

探索完整解決方案

Smart Ticket Routing

AI handles high-frequency public info | Humans focus on high-value support | Clear and controllable workflow

😰

過去

客服被
工單淹沒

📝

📋

📄

📑

📝

📋

📄

📑

📝

📋

📄

📑

❌ 高峰期被重複問題淹沒

❌ 同題反覆回覆、品質不一

❌ 高價值客戶服務被擠壓

🤖

AI 自動處理

重複性問題
由 AI 回覆

✓規格/相容性查詢

✓操作教學

✓政策/FAQ

👤

真人專注處理

高價值服務
人力專注投入

✓需要同理心

✓例外協調

✓升級處理

⚡

重務問題交給AI，客服把時間用在真正有價值的客戶服務

Build Your Knowledge Base

Transform enterprise information into controllable AI production capability

📥企業資訊

❓

FAQ

常見問題、客服話術/分類

📋

Product Specs

產品規格/功能、方案/價格

📜

Policies

退換貨/保固、隱私/條款

📖

Guides

操作教學、故障排除

⚡AI 建立知識庫

⚡

AI Learning

萃取並索引內容

回覆附出處可追溯

版本/覆核與風險規則可治理

可治理可更新可驗收

📤產出能力

💬

Auto Reply

Instant answers with citations

🎯

Consistent

Same question, same answer

🔐

Controlled

Approval workflow & version control

🔄

Evolving

Continuous improvement with business

⚡

Enterprise AI isn’t bought — it’s refined from your knowledge

— Governable, updatable, verifiable. It gets more accurate as you use it.

Simple as 1-2-3

Build knowledge base → Copy one line of script → AI customer support goes live

📚

建立知識庫

匯入 FAQ / 規格 / 政策

< 3 分鐘零門檻

→

📋

複製一行 script

一鍵複製，貼到網站

< 30 秒免安裝

→

✨

客服立即上線

網站智能客服啟動

即刻生效

From Response to Service

AI handles high-frequency Q&A with citations; exceptions and commitments are human-reviewed. Consistent messaging, clear boundaries, controlled risk.

😫傳統客服

👨‍💼

疲於奔命

退貨流程？

保固多久？

運費多少？

如何付款？

配送時間？

系統需求？

📊多數時間處理重複問題

🤖

AI 智能分流

AI智能客服

→

💡專業顧問

👨‍💼

專注價值

💎客製化需求

🔧技術諮詢

🤝關係維護

💡專業建議

✨專注高價值服務

💎

真人客服的價值不在「回覆」，在「服務」讓 AI 接手高頻問題（附出處可驗收），真人專注例外處理、關係維護、專業建議

You stay in control

Governance & Boundaries

Clear capability boundaries for controlled risk and verifiable quality

Can Do

AI layer

Verifiable plans—control stays with you

Knowledge baseBuild public customer support knowledge base (website/FAQ/policy pages/product info/public domain know-how)
Cited answersProvide cited response suggestions (traceable)
Scope & language rulesUse 'public scope' and prohibited language rules to reduce error risk (controlled)

✓ AI planning layer

Cannot Do

Safety boundary

Never oversteps—execution stays in your system

No evidence, no bluffWill not guarantee 'plausible-looking' answers when lacking evidence (will state clearly if not found)
No high-risk commitmentsWill not make high-risk commitments on behalf of enterprise (refund exceptions, legal guarantees, contract interpretations, etc.)
No login/internal accessWill not handle questions requiring login/identity verification/internal system access (such needs should use AI Enablement)

⊘ Client system layer

Review Required

Human gate

High-risk actions require human approval—auditable and reversible

High-risk responsesAny high-risk responses involving refunds/compensation/contract terms
Brand & complianceAny language that may affect brand commitment or compliance
Write-back/workflowsAny actions requiring system write-back or workflow triggers (if needed, use AI Enablement instead)

👤 Human review layer

讓企業 AI 應用變為可能

打造你的 On‑Prem AI

參加活動