Technical support and service response
During an active maintenance/support agreement, eGroupAI provides technical support and service responses under the agreed terms. Service hours, incident severity and response arrangements are specified in the quotation or maintenance agreement.
Incident handling
- Assess the reported issue, scope and impact
- Provide remote technical support and track progress
- Provide fixes and security updates for confirmed software issues within the agreed scope
Annual maintenance from Year 2
TWD 90,000/year (excluding tax): warranty/maintenance, technical support and security updates under the agreement.
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