| Item | Coverage (primary) | Exclusions | Conditions / notes |
|---|---|---|---|
| License | Single appliance (shipped by eGroupAI) | Copying/moving to non-shipped hardware | Unauthorized commercial use; out of warranty/support scope |
| Software warranty | Annual warranty (renewable; NTD 90,000/year, excl. tax) | Human-caused damage / force majeure events | Final determination per inspection/evidence and agreement |
| Hardware coverage | Hardware failure replaced with a new unit | Human-caused / force majeure | Replacement does not imply data recovery (repair often reformats) |
Note: If there is any discrepancy with quotation/order/MA, the agreement governs.
License unit
- Per-appliance license, and warranty/support is provided only on the appliance shipped by eGroupAI (presentation reference: one-time purchase TWD 650,000, DGX + AI Sandbox as an integrated appliance).
Warranty & maintenance (summary)
- Year 1: included
- From year 2: TWD 90,000/year (excl. tax), covering both software and hardware warranty
- Hardware failures are replaced with a new unit (excludes human-caused damage and force majeure)
Not allowed (important)
- Copying/replacing/moving to non-shipped hardware is out of warranty and constitutes unauthorized commercial use.
Visual summary: licensing & warranty (primary reference)
| Item | Coverage (primary) | Exclusions | Conditions / notes |
|---|---|---|---|
| License | Single appliance (shipped by eGroupAI) | Copying/moving to non-shipped hardware | Unauthorized commercial use; out of warranty/support scope |
| Software warranty | From year 2: TWD 90,000/year (renewable) | Human-caused / force majeure | Year 1 included; agreement/inspection govern |
| Hardware coverage | Replaced with a new unit on failure | Human-caused / force majeure | Replacement does not imply data recovery (repair often reformats) |