We resolve via online support first; it assumes the customer provides clear, verifiable sources. Issues attributable to customer data quality are out of scope; agreements govern.
Handling approach
- Online support first: help adjust content/configuration until usable and satisfactory
- Agreement and product terms govern final handling
Not covered (examples)
- Confusing or clearly incorrect sources provided by the customer
- Hallucinations/bias attributable to customer-side data quality issues
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